The Barbery

Had a number of issues with Maria today 1) showed her a photo, and she got pretty close on the first cut, but I wanted my sideburns shorter. She ended up cutting my whole head shorter before I could say anything, and now my hair looks nothing like the photo. I suspect there are communication challenges because she must’ve thought “sideburns” meant the entire side of my head … but I don’t know why she also cut the front too then. 2) she was very aggressive with dusting and wiping my face. Poked me in the eye once and washed all the sunscreen off my face when I was getting shampoo. Don’t understand how it’s acceptable to wash someone’s face without asking. Imagine if you washed off all the makeup off a woman who was just expecting a hair wash. 3) Biggest problem I had was being charged $8 extra for long hair. My hair was initially just barely touching my ears, not even covering them. I was never told before we started that my cut would be charged extra, and I have never been considered long hair at any other salon at this length. This plus the fact that the default tip percentages on their iPad start from 25% and upwards just left the worst taste in my mouth. I wanted to be respectful in person and didn’t say anything, but this has really bothered me since realizing that I paid over $45 for a 4/10 haircut and shampoo at a surprise rate. They need to either warn customers they want to charge for long hair or have posted standards for long hair. I feel like I got scammed as a first time customer.